Top line growth

Objective: Increase revenue per spectator for an entertainment company’s retail division (souvenir shops and food & beverage concessions)

Situation:

More than 30 boutiques and concessions around the world (most of which travel with the show, making operations more complex)
Declining revenues per spectator for the retail division over the last decade —> focus on the core business of shows and ticket sales
No IT tool to source products or manage inventories (>2,000 unique products in multiple show locations and four DCs)

Development of corporate objectives and artistic orientations
Revision of company’s mission, goals and values
Identified business strategies and quantified future revenue sources for profitable growth: new markets, new creative content, new customer segments, new distribution formats, new partnerships, etc.
Proposed improvement opportunities for the creation / production / operations models
Translation of strategies in 3-year financial plan
Organizational structure to support strategies